If you’re not 100% satisfied with your purchase, simply fill in the returns form, then send the package back to us.

Returns requests must be made within 60 days of receiving your order. The return must be posted within 14 days after the return documents have been received. The refund will be credited to your bank or PayPal account within 14 days of its arrival at Eider. We can also credit you with a voucher, which is redeemable on all Eider websites for 1 year. Please note that the original shipping cost (when the order was first sent to the customer) is only refundable if the entire order is returned.

CONDITIONS TO GET REFUNDED ?

*The products must be new and unused, in the original packaging with original labels attached

If you have any questions please do not hesitate to contact us.

HOW DO I GET REFUNDED ?

To simplify and speed up the returns process, we suggest submitting your return request directly online. In order to do this, please log into your customer account and go to the "My Orders" section.

If your return complies with our returns policy*, the ‘Return a product’ button will appear and will allow you to follow the return request procedure. All you have to do is indicate the quantity, the condition of the product(s) being returned and the reason for the return and our system will register your request. You will automatically receive a confirmation email, via which you can download your return form to enclose within your return parcel. Please also include the preparation slip you received with your order. If your order is eligible for a return label, you will be able to download it from the return request confirmation email. This return label can also be downloaded from your customer account, with the return details you have just entered. Once we have received your returned product(s), our teams will process your return and your refund as quickly as possible or store credit will be issued promptly.

*Return eligibility conditions:
- The return request must be made within 60 days of receiving the order for general customers.

You can drop off your parcel at a post office or collection point.

You have the option of receiving either:

- a refund. If your item is returned to us in its new condition, and in its original packaging, within 14 days of receiving it, we will refund you directly on the bank card you used.

- credit. This is valid for 1 year on the entire site.